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About

International Hospitality Enterprises (IHE) is a customer-centric organization dedicated to the development of hotel properties that fulfill the needs of unattended niches in Puerto Rico. We have developed a hotel management portfolio that provides guests with previously unavailable experiences in the island’s hospitality market while making said properties profitable.

Vision

Build on our strength in Puerto Rico to become a successful and trusted hospitality services and hotel management group in the Caribbean and Latin America..

Mission

To build value and loyalty for our team members, partners and guests by consistently striving for excellence and exceeding expectations with passionate hospitality and pride in our product.

Values

Guest Centric Philosophy
Hospitality is the foundation of our business philosophy. Our commitment is to always exceed our guest’s needs and expectations to gain their satisfaction and loyalty.

Teamwork with the highest ethical standards
We will work as a team and deal with our partners, guests and associates with honesty, respect and integrity.

Commitment to operational excellence
We will consistently meet our service standards and strive to maintain our facilities in exceptional conditions.

Innovative thinking
We promote the creation of innovative ideas and setting new standards. We challenge ourselves to be in the forefront of technology and knowledge.

Commitment to local talent
We invest in and mentor our associates to achieve their potential. We are also committed to identifying, recruiting and developing future industry leaders.

Think and act as an owner
For every decision we make, we think and act as the owners would. We live up to our fiduciary responsibility.

Brief History

International Hospitality Enterprises (IHE) was founded in 1995 as the hotel management company for upscale boutique hotel El Convento in Old San Juan. Since then, our portfolio has grown steadily by working and developing hotels and properties that take care of unattended markets’ specific needs. We now offer hotel management services to a balanced portfolio with an array of options. From upscale Condado Vanderbilt to budget-conscious Best Western Condado Palm, our vision to provide outstanding service and profitability has been met with outstanding results.

Currently, IHE is the largest local hotel management company with over 1,300 employees across all our properties and offices.

Brand Partners

To further grow IHE’s property portfolio, we have formed strong partnerships with hotel industry leaders to develop or rebrand properties that deliver to the standards of our guests and achieve financial success. Currently our partners are:

– Marriott International
– Hilton
– Best Western
– Historic Hotels of America
– Small Luxury Hotels
– Preferred Hotels of the World