PORTFOLIO

  • Hotel El Convento

    Hotel El Convento

    Located in the heart of San Juan's historic old city, Hotel El Convento, has the distinction of being the only Small Luxury Hotel of the World in Puerto Rico. It was the first hotel to join the IHE portfolio of hotels and casinos in 1997.

    The extensive renovation and rebranding of this boutique property earned it recognition by Conde Nast Traveler as one of the 23 best new hotels in the world, and a year later, AAA’s four diamond distinction.

    El Convento was originally a Carmelite convent when it was built nearly 350 years ago. The Archbishop of San Juan closed the convent in 1903. The structure had many “colorful" uses until it was converted to a hotel in the early 1960s by Robert Frederic Woolworth, heir to the Woolworth fortune. Positioned as a European style luxury hotel, El Convento was a favorite destination of the glitterati of the era, from actors to musicians.

    In less than ten years, the owners turned the hotel over to the government. For years, it languished as a mid-market hostelry with no clear identity and badly in need of a facelift.

    IHE undertook a meticulous restoration of El Convento’s Spanish Colonial architecture and design. Architectural Digest recognized the magnificent oeuvre in 2002 with an extensive article in its May issue, describing the “celestial spirit” of this historic landmark.

    El Convento is a proud member of Historic Hotels of America. It features 58 luxurious rooms, a fitness center, library, plunge pool and Jacuzzi, four restaurants, four exquisitely appointed meeting rooms and although located in the heart of the historic walled city of Old San Juan, guests can enjoy the beach and pool facilities of one of the IHE beachfront sister properties.

    Click here to learn more about Hotel El Convento

    Our General Manager Efrain Rosa has a 21-year career in the hospitality industry.

    He holds a Bachelor’s Degree in Business Administration from Bob Jones University in South Carolina. Rosa joined IHE in 2002 on the pre-opening team of the Courtyard by Marriott Isla Verde, and subsequently was named Assistant General Manager, a post he held until being named General Manager of El Convento in October 2004.

    Efrain Rosa
    General Manager
    erosa@elconvento.com

    Hotel El Convento
    100 Cristo St.
    Old San Juan, PR 00901
    787-723-9020 Fax 787-723-9260
    For reservations, call toll-free 1-800-468-2779 or visit www.elconvento.com

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  • Doubletree by Hilton San Juan

    Doubletree by Hilton
    San Juan

    Situated in the Condado district of San Juan, the Doubletree by Hilton San Juan hotel is centrally located at just a few minutes drive from the airport, convention center, mall, and financial district as well as from the historic Old San Juan. It's unique location makes this the perfect place for both business travel and vacationers.

    The rebranding of the hotel was part of a master plan which included the Gallery Plaza tower and commercial complex. IHE currently manages the entire commercial area which includes the parking facilities, leasing of three restaurants (Café Pierre, Under the Trees and Silk), one designer store (Pilar Moreno) and one banquet hall (Alquimia), as well as the 14,000 square foot LIV fitness center.

    Ranked in 2010 as 7th among 256 Doubletree Hotels worldwide through Hilton’s guest Survey and Loyalty Tracking (SALT) system, the hotel has been recognized by the Puerto Rico Tourism Company with the top award in facilities management. It currently and frequently ranks in First Place for hotels in San Juan and the number 1 business hotel in San Juan as reported by guests on TripAdvisor.com.

    Built in 1957, the Hotel Pierre was operated as an independent property until 2001 when IHE acquired the management contract for this 184 -room hotel catering to the economy business traveler. Branding the property as a Best Western, immediately resulted in a positive impact on the hotel's financial performance. The next step in the hotel’s evolution was a $30 million renovation and rebranding, which was completed in October 2007 with the hotel’s debut as the first Doubletree by Hilton in the Caribbean. IHE managed the franchisee selection including negotiation of the final Franchisee License Agreement, and managed the design and reconstruction of all 184 guest rooms, enlarging and remodeling of the lobby area, as well as renovation and addition of four meeting rooms. 

    Our General Manager at the Doubletree by Hilton San Juan is Yodil Caban.

    A graduate of the Hotel Management and Tourism program at Purdue University, Caban has extensive opening team experience which includes Hyatt Regency Saint Lucia, Hyatt Hacienda del Mar Vacation Club and the expansion of the Manchester Grand Hyatt San Diego. Caban joined IHE in 2003 as assistant general manager of the Courtyard by Marriott Isla Verde, where he earned the Operations Manager of the Year Award from Marriott International.

    Click here to learn more about the Doubletree by Hilton San Juan

    Yodil M. Cabán
    General Manager
    yodil.caban@hilton.com

    Doubletree Hilton San Juan at Gallery Plaza
    105 De Diego Ave.
    San Juan, P.R. 00914-2038
    787-721-1200 Fax: 787-721-3118
    For reservations call 787-625-3129 or visit www.sanjuandoubletree.com

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  • Courtyard by Marriott Isla Verde Beach Resort

    Courtyard by Marriott
    Isla Verde Beach Resort

    In 2003, after an extensive renovation and rebranding, the Courtyard by Marriott Isla Verde Beach Resort, joined the IHE portfolio of hotels and casinos.

    First opened in 1991 as the Crowne Plaza Hotel & Casino, this property sustained substantial damage from Hurricane Georges in September, 1998. The present owners repaired and remodeled all 260 guest rooms including all new furnishings, air conditioning units and extended the $26 million transformation to the lobby, restaurants and the newly named Casino del Sol, which is operated by International Hospitality Group.

    In addition to bringing the Courtyard brand to Puerto Rico for the first time, IHE repositioned the property as an upscale oceanfront business hotel, while gaining accolades from guests and the hospitality industry alike. Consistently ranking as the number 1 hotel in Carolina, Puerto Rico on tripadvisor.com, the Courtyard by Marriott Isla Verde Beach Resort has been named the Best of the Best by the Puerto Rico Tourism Company (PRTC) in 2004 and recognized as the leading hotel for overall guest satisfaction, housekeeping service and quality index that same year. In the following years, it was recognized by the PRTC for maintenance consistency and as a super host. Marriott International bestowed its prestigious International Diamond Award on the hotel in 2006 and in 2010 recognized the hotel’s sales force with the Regional Sales Team award.

    While on a tour of the property, Marriott International Chairman and CEO Bill Marriott remarked that the hotel was a “Courtyard on steroids!” but perhaps comments like the following from a recent guest which posted on tripadvisor.com tell the best story of the hotel’s success, “Awesome staff, Awesome property, Awesome food, Awesome stay.”

    Click here to learn more about Courtyard by Marriott Isla Verde

    José Padín was named General Manager of the Courtyard by Marriott Isla Verde in July 2010.

    A 21-year veteran of the hospitality industry, Padín was most recently Director of Operations of the 570-room Condado Plaza Hotel & Casino in San Juan, Puerto Rico, where he began his career in 1990, working his way to Executive Housekeeper. He has served as General Manager of both the Copamarina Beach Resort in Guanica and the Colony Hotel & Beach Resort, both in Puerto Rico, as well as Resident Manager of the Doral Resort at Palmas del Mar, Puerto Rico and the Allegro Resort in Oranjestad, Aruba.

    A graduate of the University of Puerto Rico, Padín believes, “Our associates are the source of pride of our company and truly define the tradition of exceptional service we strive to offer.”

    José C. Padín
    General Manager
    jpadin@sjcourtyard.com

    Courtyard by Marriott
    Isla Verde Beach Resort
    P.O. Box 12112, San Juan PR 00914
    Tel: (787) 253-2212
    Fax: (787) 791-1460
    For reservations, call toll-free 1-800-791-2553 or visit www.sjcourtyard.com

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  • La Concha - A Renaissance Resort

    La Concha
    A Renaissance Resort

    Unlike the other properties in the IHE portfolio, we both developed and manage this architectural gem.

    Built in 1958, La Concha has a storied past in Puerto Rico’s social and cultural life. Originally designed by Toro Ferrer Arquitectos of San Juan, the building was a masterpiece of the tropical modernism arquitectural style of the era, with its shutter-clad breezeways, cross ventilation and natural illumination, open lobbies that accentuate the connection between inside and outside, delicate pre-cast concrete grillwork, grand staircases and curved pools and waterfalls. The concrete shell which gave the hotel its name and was the site of the original supper club, is considered in modern text books as “one of the high watermarks of Puerto Rico’s national architecture.”

    After decades of neglect of this government built property, resulting in an alteration of the original design, La Concha was finally shut down for nearly ten years. IHE was selected by the Government of Puerto Rico in January 2004, under a 99-year lease agreement with the government’s Hotel Development Corporation, to renovate the original 248 room structure and add a 235-room adjacent suite tower.

    Reopened by IHE on December 8, 2007 after a $220million renovation headed by Marvel Marchand Architects and Rosselló Interior Designs, the hotel maintains its tropical modernist roots while combining a latino chic vibe. Renaissance Hotel & Resorts, the upscale full-service brand of the Marriott International hotel chain, was the perfect fit. La Concha embodies, a distinctive, stylish hotel that celebrates local Puerto Rican flavor.

    Selected as one of the Top 21 Hottest Caribbean Escapes in 2009 by The Travel Channel, recognized as one of Architectural Digest’s 2009 Top Ten and chosen in 2008 by Condé Nast Traveler as Puerto Rico's hottest luxury hotel destination, La Concha is San Juan’s quintessential beach resort.

    Click here to learn more about La Concha

    Our General Manager at La Concha is Luis Rivera.

    Luis Rivera, a 24-year veteran of the hotel industry, was named General Manager of La Concha in May 2010. He joined IHE as General Manager of the Courtyard by Marriott Isla Verde Beach Resort in 2003. The hotel was named the Puerto Rico Tourism Company’s Best of the Best hotel in 2005.

    Rivera holds a Bachelor’s degree in biology and psychology from the University of Wisconsin. During his early career, Rivera held various executive housekeeping positions at the Condado Plaza and El San Juan Hotels in San Juan, Puerto Rico and the PGA National Resort & Spa in Florida.

    Luis Rivera
    General Manager
    lrivera@laconcharesort.com

    La Concha - A Renaissance Resort
    1077 Ashford Avenue
    San Juan, Puerto Rico 00907
    Tel: 787-721-7500 ext. 6100 Fax: 787-977-4063
    For reservations, call 787-721-7500 or visit www.laconcharesort.com

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  • Copamarina Beach Resort & Spa

    Copamarina
    Beach Resort & Spa

    Built in 1961 as a 21-room family beach getaway, Copamarina came under IHE management in September 2011.

    Current owner Arnold Benus purchased the property in December 1991, undertaking a $2 million remodeling and refurbishment which encompassed all public areas and landscaping, the addition of a new pool, tennis courts, a spa and fitness facility, two three-bedroom villas and Las Palmas Restaurant.

    “The addition of a family oriented full service resort adds another dimension to the IHE portfolio” said Sales and Marketing VP Peter Hopgood.

    Located on the southwestern coast of Puerto Rico, Copamarina Beach Resort & Spa is recognized in the Puerto Rico Hotel & Tourism Association Association Green Hotel Hall of Fame.

    Click here to learn more about the Copamarina Beach Resort

    Rabín Ortíz was named General Manager in September 2011.

    Rabin Ortiz began his hotel career as night manager of the Hyatt Cerromar Beach Hotel and subsequently was promoted to front office manager of its sister property, the Hyatt Dorado Beach Hotel.

    He joined the opening team of the Cuisinart Resort & Spa in Anguilla, British West Indies as resident manager in 1999 and was promoted to general manager of this AAA Four Diamond property. From 2005-2009, as general manager for Starwood Hotels & Resorts, he was responsible for the rebranding and renovation of the Vieques Island resort that today is the W Hotel & Spa.

    A graduate of the Cornell School of Hotel Administration in Puerto Rico, Ortiz was most recently general manager of the Sonesta Maho Beach Resort & Casino in St. Maarten, Netherland Antilles.

    Rabín Ortíz
    General Manager
    rortiz@copamarina.com

    Copamarina Beach Resort & Spa
    PO Box 805
    Guanica, Puerto Rico 00653-0805
    Tel: 787-821-0505 Fax: 787-821-0070
    For reservations, call toll-free 1-800-468-4553 or visit www.copamarina.com 

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  • Condado Palm Inn & Suites

    Condado Palm Inn

    Located in the heart of the upscale Condado neighborhood, the Condado Palm Inn & Suites joined the IHE portfolio of hotels in 2012 under a management contract which includes branding as a Best Western.

    The 154-room property fills the limited service niche and will deliver a premium experience to both business and leisure travelers who are craving a fresh and uncomplicated hotel stay at a terrific value.

    Condado Palm was originally developed in the 1960s as two independent properties, one a hotel and the other a condominium. In the 1980s they were integrated as the Dutch Inn and Suites. Due to an ownership change and rebranding, the hotel operated as the Diamond Palace Hotel & Casino until it closed in 2010.

    A $20 million renovation aimed at giving the hotel a fresh, bright and tropical ambience that showcases the versatile interior layout. The new décor for the 154 guestrooms, which include 36 one-bedroom suites with kitchenettes, is contemporary yet relaxed and inviting.

    Featuring a business center, pool and fitness center, and mini-market, Condado Palm Inn & Suites offers guests complimentary breakfast and wi-fi in all public areas and guestrooms. 

    For all inquiries, please contact IHE President José M. Suárez

    José M. Suárez
    jsuarez@ihepr.com

     

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  • Condado Vanderbilt Hotel

    Condado Vanderbilt Hotel

    Currently under construction, the 322-room landmark Condado Vanderbilt Hotel, is designed as San Juan's first five diamond luxury oceanfront resort.

    Opened as the island’s first international hotel in 1919, the Condado Vanderbilt was a memorable destination for heads of state, celebrities and seekers of an opulent lifestyle because of its design, services and amenities.

    The original 93-room structure was designed by the architectural firm of Warren Wetmore, famed creators of New York’s Grand Central Station and such famous New York hotels as the Biltmore, the Commodore and the Ambassador. In addition to the original hotel structure, two- eleven story ultra-luxury suite towers will be added under the terms of a 99-year lease agreement with the Puerto Rico government’s Hotel Development Corporation.

    As with the La Concha Resort, the Condado Vanderbilt has been developed and will be managed by IHE. The design team of Marvel Marchand Architects and Rosselló Interior Designs are responsible for the renovation of this urban resort, which is expected to be affiliated with Leading Hotels of the World, a leader in the global distribution, international reservations and marketing of its luxury member properties.

    The opulence of the original Condado Vanderbilt was a first in Puerto Rico’s hospitality industry and the renovated hotel will set a new benchmark for service standards in the heart of San Juan’s most important tourist area, the Condado. Amongst its couture amenities will be an oceanfront infinity pool, tropical landscaped sun decks, as well as a full service spa and fitness center, business center, and a variety of the highest quality of food and beverage offerings. Suites in the towers feature, spectacular views, high ceilings, tasteful furnishings and marble baths.

    For more information, please visit www.condadovanderbilthotel.com

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  • Casino del Sol at the Courtyard by Marriott Isla Verde

    Casino del Sol at
    the Courtyard by Marriott
    Isla Verde

    Our flagship casino opened in 2007. Within its 14,000 square feet of space, it encompasses 400 slots, 12 table games and a VIP slot area. The casino's slogan 'Para los del patio' is the puertorrican way of saying that Casino del Sol caters primarily to the local clientele with monthly themed birthday celebrations for its guests featuring native music and culture.

    Since its opening, Casino del Sol has ranked among the top three casinos on the island for coin in, as reported by the Puerto Rico Tourism Company.

    Guillermo Márquez is the General Manager of Casino del Sol.

    A graduate of the University of Puerto Rico, Márquez began his career in the casino industry as a croupier at the Condado Plaza Hotel & Casino. Steadily progressing from cage cashier at Palmas del Mar Resort , to table supervisor at Condado Plaza, and later assistant shift manager at the Caribe Hilton and Condado Plaza, he became part of the opening team at El Conquistador Resort and Country Club as shift manager in 1993.

    He returned to the Condado Plaza in 1996 as Director of Operations until he joined Casino del Sol in 2006.

    Guillermo Márquez
    General Manager
    Casino del Sol
    gmarquez@sjcourtyard.com

    7012 Ave. Boca de Cangrejos
    Isla Verde, PR 00979
    Tel: 787-791-7177 Fax: 787-791-7727

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  • Casino del Mar at La Concha Resort

    Casino del Mar at
    La Concha Resort

    The goal at Casino del Mar is to enhance the entertainment experience of La Concha guests by integrating a wide variety of musical and sporting events to this 24-hour casino. The operating philosophy is driven by a process of continuous improvement in response to customer feedback and technological advancements.

    Inaugurated in November 2008, the casino houses 414 slots and 20 tables games, divided between craps, roulette, easy baccarat, mini-baccarat, three-card poker, Big Six and blackjack.

    Thomas Robinson is the General Manager of Casino del Mar. A seasoned professional with key casino licenses in Nevada, New Jersey and the Caribbean, Robinson has managed casino operations at the Circus Circus Hotel in Reno, Nevada, the Luxor and MGM Grand in Las Vegas and established marketing offices in Hong Kong and Taiwan for the Mandalay Resort Group.

    Thomas Robinson
    General Manager
    Casino del Mar
    trobinson@CHSGPR.com

    1077 Ashford Ave.
    San Juan, PR 00907
    Tel: 787-977-3211 Fax: 787-977-4055

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