As with our hotel operations, we approach casino management with a customer centric philosophy that allows us to bring personalized experiences to all of our players. In the
development process, we conduct market research needs and employ strategies created specifically for the property, including design and FF&E budgets. The expertise of our casino
management operations also includes table games and slot control. We work with an integrated management system for each property as well as compliance and dealers training and recruiting.
Our Casino marketing teams manage loyalty programs and database systems, complemented by a deep rooted culture of hospitality, in order to deliver the personalized experience players expect. To keep these guests engaged and bring in new players, we create and develop tailored marketing strategies through Social Media, Email Marketing, Direct Mail and Telemarketing. Also, our Casino Dealer Training School, an entity certified by the Puerto Rico Tourism Company, develops all our casino talent assuring a knowledgeable, well-prepared croupier.
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